FAQ

When do I get my order?

In the checkout, you can find the estimated delivery time for your order and the cost of shipping.

When your order is dispatched, you will receive a shipping confirmation email containing your parcel tracking information. If you cannot find your shipping email, or your link is not working, please track your order here.

If it has been more than 10 working days since the tracking was last updated and you suspect it has been lost, please get in touch with us here for assistance and we will help you look into your parcel.

Can I cancel or change my order?

You can send a request to cancel or change your order here. Please note that your order is usually handled immediately so that you can receive it as fast as possible so a change in an order is usually not something we can do. We can not cancel and make changes to an order that is made to order.

I want to make a return or reclaim

Read our return policies and register a return here.

Read our warranty and register a reclaim here.

Duty & Tax

In general, you never need to pay any taxes when you place an order with us.

The new rules came into force on 1 January 2021 regarding taxes and import duties to and from the UK. These new rules mean that packages with an order value below £135 are still free from handling fees.

If you place an order with a value of £135 or higher, your order may be subject to customs duties and handling fees. If you have received a fee or import taxes from customs on an order under £135 going to the UK, please let us know and we will look into this right away.

On Global orders outside of Europe taxes and duties may apply.

All orders are shipped from our warehouse located in the UK.

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